Welcome to Chandarawal Tour and Travels. By accessing or using our website (https://chandarawaltour.com/) and purchasing any travel package from us, you agree to the terms and conditions outlined below. Please read them carefully before making any booking.

1. General Information

Chandarawal Tour and Travels provides travel packages, tours, and related services. All bookings made through our website are subject to availability, confirmation, and the terms mentioned here.

2. Booking & Payments

  • All bookings must be completed through our website or through our official contact channels.
  • A booking is considered confirmed only after successful payment.
  • Prices displayed on the website may change without prior notice due to airline, hotel, or third-party changes.

3. Package Inclusions & Exclusions

Each travel package clearly lists what is included (hotel, transport, meals, sightseeing, etc.) and what is not.
Customers are responsible for reading package details carefully before booking.

4. Customer Responsibilities

By booking a package, customers agree to:

  • Provide accurate personal information.
  • Ensure they meet travel requirements (ID proof, permits, health documents, etc.).
  • Follow local laws during travel.
  • Report any issues immediately so we can help resolve them.

5. Cancellations & Refunds

Our Refund & Return Policy applies to all bookings.

  • Customers may request cancellations subject to package-specific conditions.
  • Once approved, refunds will be credited to the original payment method within 5–6 working days.
  • Some services such as flights, hotels, or time-sensitive bookings may be partially refundable or non-refundable.

Please check the individual package details for cancellation rules.

6. Changes to Itinerary

  • Chandarawal Tour and Travels reserves the right to modify itineraries due to weather, transportation issues, safety concerns, or unavoidable circumstances.
  • If changes occur, equivalent alternatives will be provided whenever possible.

7. Third-Party Services

We work with airlines, hotels, transport providers, and other third-party vendors.

  • We are not responsible for delays, cancellations, or issues caused directly by third-party providers.
  • However, we will assist customers in resolving such issues wherever possible.

8. Travel Documents & Safety

Customers are responsible for ensuring:

  • Valid government ID
  • Necessary travel permits
  • Adherence to safety guidelines

Chandarawal Tour and Travels is not liable for losses resulting from missing or incorrect travel documents.

9. Limitation of Liability

Chandarawal Tour and Travels is not liable for:

  • Loss of personal belongings
  • Natural disasters, strikes, or events beyond our control
  • Injury, illness, or accidents during travel

We recommend customers purchase appropriate travel insurance.

10. Website Usage

Users agree not to:

  • Misuse the website
  • Copy or republish content without permission
  • Attempt to hack, disrupt, or damage the website or its services

11. Changes to Terms

Chandarawal Tour and Travels reserves the right to update these Terms & Conditions at any time.
Changes will be posted on the website and take effect immediately.

12. Contact Us

For any queries or support, reach us at:
📍 118 Electrode Road, Eliot Palace First Floor, Elliot Road, Kolkata – 700016
📞 9653783702
📧 Chandarawalpvtltd@gmail.com